Kyle Hornberg
Kyle runs Rising Tide Consulting on the Sunshine Coast and writes plain-English guides for business owners choosing practical AI workflows.
EmailAI adoption that respects the business.
Kyle's writing focuses on where AI actually fits in established businesses: workflow assessment, Claude setup, team training, customer enquiry handling, policy, ROI, and AI search visibility.
The advice is intentionally practical. It starts with repeated work, the information AI needs, the quality standard for outputs, and the human review required before anything reaches a customer.
Latest writing.
Questions to ask before buying an AI tool
Use these practical questions to assess an AI vendor's use case, evidence, data handling, security, access, human oversight, integration, cost, and exit path.
A 30-day AI pilot plan for an established business
Run a focused 30-day AI pilot that selects one workflow, establishes a baseline, tests real examples, trains a small group, and produces a clear stop or scale decision.
How to use AI with PDFs, spreadsheets and images safely
Use multimodal AI with business files without losing source context, privacy, calculation accuracy, or human accountability.
Turn expert knowledge into an AI-ready SOP
Capture the decisions, exceptions, evidence, and examples behind expert work so people and AI can follow a useful standard operating procedure.
RAG, fine-tuning, or better instructions?
Choose between better instructions, retrieval-augmented generation, and fine-tuning based on whether your AI problem is behaviour, current knowledge, or repeatable specialist output.
How to evaluate AI output with a simple scorecard
Use a practical AI output scorecard to compare prompts, tools, and workflow changes on correctness, completeness, evidence, safety, format, and review effort.